From hospitals to aged care services, health information technologies are designed to make things better through, for example, greater efficiency and safety. However, the implementation of these technologies is complex and disrupts many aspects of health care delivery.
This presentation will give an overview of some the interesting and major challenges which occur when we introduce new clinical systems into health care and the research that is needed to determine whether new initiatives are delivering on their promises.
While focusing on informatics interventions, this research also has to tackle fascinating questions such as what do health care workers actually spend their time doing; what happens when doctors and nurses are interrupted; does electronic decision support actually work; and will artificial intelligence solve everything?
Professor Johanna Westbrook FTSE is Director, Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Macquarie University. Her expertise is in patient safety and evaluation of the effects of health information and communication technology.
Professor Westbrook has led large, multi-method studies, and designed innovative evaluation approaches to investigate how clinical information systems deliver, or fail to deliver, improvements in health care services and outcomes. She has particular expertise in the study of medication safety technologies.
A core element of her research has been developing and applying novel observational and analysis approaches to investigate work and communication processes in a range of health settings.
Professor Westbrook is a Fellow of the Australasian College of Health Informatics, a Fellow of the Australian Academy of Technology and Engineering, an International Fellow of the American College of Medical Informatics and was named Australian ICT professional of the year in 2014. She has more than 390 publications and been awarded more than $45 million in research grants.